SHIPPING & RETURNS
SHIPPING POLICY
Our goal is to provide safer and faster shipping options wherever you live.
The time frame for order delivery is divided into two parts: processing time and shipping time.
1. Processing time
Processing time: 0-2 days. Fulfilled: Mon - Sat.
Order cutoff time: 11:00 PM (GMT-08:00) Pacific Standard Time.
We do not process on Sundays or holidays. Processing time is NOT included in the shipping time. Please plan accordingly.
2. Shipping Time
Ship to United States: 3-5 days. Shipped: Mon - Sat Shipment from Indiana. Shipping Method: USPS/UPS/Fedex.
Ship to Canada: 4-7 days. Shipped: Mon - Sat. Shipment from Indiana. Shipping Method: USPS/UPS/Fedex.
Attention: although we try to ship your hair to you as fast as possible, please don’t order hair less than 48 hours before you need it! It's always better to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
Shipping Fee :
For United States, Canada, Mexico, United Kingdom, France, Germany, it is also free shipping (Max order of $180). For rest of world, we charge $20-$50 for one order.
Please Noticed:
We don't process orders on Sunday, because shipping companies all do not work on Sunday.
Processing & shipping times may be extended during holidays.
Orders will only be remained for 5 working days after submission when the phone number is missing or the address is incomplete. Longer than that, order will be cancelled and money will be returned accordingly. So please make sure to leave the correct shipping address and contact number when you place an order.
RETURNS & EXCHANGE POLICY
Effective Date: February 1st, 2025
Thank you for choosing Thirsty Beauty Collections for your hair extension needs. Please carefully review our Return and Exchange Policy before making a purchase.
Final Sale Policy:
1. All sales are final. Once a purchase is made, it cannot be refunded, returned, or exchanged under any circumstances, except as outlined below.
Quality Assurance:
2. We are committed to delivering high-quality hair extensions. Each product undergoes rigorous quality control measures before shipment.
Quality Assurance (Defective or Damaged Products):
3. If you receive a defective or damaged product, please contact our customer service team at thirstybeauty24@gmail.com within 48 hours of receiving your order. Provide clear photos and a detailed description of the issue for resolution.
Cancellation Period:
4. Orders cannot be changed or canceled once submitted. Please review your order carefully before completing the purchase.
Shipping Costs:
5. Thirsty Beauty Collections does not cover return shipping costs unless the return is due to our mistake or a defective product. Customers are responsible for any associated shipping costs.
Refused and Misplaced Deliveries:
6. Refusing delivery does not qualify as a return. Any refused deliveries will incur a restocking fee, and original shipping costs will not be refunded.
Thirsty Beauty Collections does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returns and return to shipper shipments will incur a 10% restock fee.
Pre-Orders:
7. Pre-Orders are items that are currently not in stock or sold out but will be shipped out at a future date. Preorders begin processing from time of purchase and so are not up for cancellation or alterations. Please note that Pre-Order shipping dates are subject to change by Thirsty Beauty Collections. Due to order volume, shipping delays and supply chain issues, shipping dates may vary frequently. We will update each item’s description and send out email alerts to reflect these changes as they occur.
Delayed Orders:
8. In the event of a delay exceeding 30 business days from the expected ship date. Thirsty Beauty Collections will issue a full refund to the original form of payment.
Restocking Fee:
9. In exceptional cases, customers may be refunded their order value, subject to a 10% restocking fee, or issued store credit for the full amount. Thirsty Beauty Collections reserves the right to make this offer on a case by case basis.
Import Duties:
10. Customers are responsible for any import duties incurred.
Policy Changes:
11. Thirsty Beauty Collections reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Please refer to our website for the most current version.
If you have any questions or concerns regarding our Return and Exchange Policy, please contact at Thirsty Beauty Collections at Thirstybeauty24@gmail.com.
By completing your purchase, you confirm that you have read, understood, and agreed to our Return and Exchange Policy.
Thank you for choosing Thirsty Beauty Collections.